FREQUENTLY ASKED QUESTIONS

SHIPPING

DO YOU SHIP TO MY CITY?

HOW MUCH WILL IT COST TO SHIP MY BOX?

WHEN WILL MY ORDER SHIP?

WHEN IS PRIMITIVE CHOICE CLOSED, EFFECTING SHIPPING TIME?

WHEN WILL MY ORDER ARRIVE?

DO YOU HAVE ANY WEIGHT REQUIREMENTS?

HOW MUCH CAN I FIT IN ONE BOX?

DO YOU OFFER ANY SHIPPING DISCOUNTS?

HOW DO I GET THE BEST SHIPPING RATE?

WHAT SHIPPING RATE DO I PICK?

HOW IS MY BOX SHIPPED?

CAN YOU HOLD MY ORDER?

LOCAL CUSTOMERS

DO YOU OFFER LOCAL PICK UP?

ARE THERE WEIGHT REQUIREMENTS?

WHEN IS PRIMITIVE CHOICE CLOSED, EFFECTING PICK UP TIME?

PAYMENT

WHEN IS MY CARD CHARGED?

IS MY INVOICE ALREADY PAID?

WHAT ARE YOUR REFUND POLICIES?

WHAT IS YOUR REFUND POLICY?

WHAT IS YOUR RESTOCKING POLICY?

WHAT CANCELED ORDERS HAVE A RESTOCKING FEE?

WHY DO YOU HAVE A RESTOCKING FEE?

SHIPPING COMPLICATIONS

WHAT IF MY ORDER ARRIVES THAWED?

WHAT IF MY BOX ARRIVES DAMAGED?

WHAT IF MY ORDER IS DELAYED?

WHERE S MY PACKAGE?

IM ON VACATION, WHAT DO I DO?

REWARDS

HOW DOES YOUR REFERRAL PROGRAM WORK?

HOW DOES YOUR LOYALTY CARD WORK?

WHERE DID MY COUPON CODE GO?

CAN MY ORIGINAL POINTS GET TRANSFERED ?

EXTRAS

HOW DO I SIGN UP FOR YOUR NEWSLETTER?

WHAT IF MY PET WONT EAT THE MEAT?

WHAT KIND OF MEAT DO YOU USE?

CAN I EAT THE MEAT?

WHAT DO I DO ONCE I OPEN THE BOX?

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